Terms & Conditions


(1) All products sold by Mainz Pty Ltd (‘Mainz Stainless’) to the Customer are sold subject to the following terms and conditions. No variation, modification or substitution for these terms and conditions shall be binding on Mainz Stainless unless specifically accepted by Mainz Stainless in writing.

(2) Any products whether through this Website or direct from Mainz Stainless shall be on these general terms and conditions of trade with Mainz Stainless.

(3) Mainz Stainless is committed to protecting the privacy and confidentiality of those using our Website and products. The Privacy Policy of Mainz Stainless can be viewed at any time here.



(1) Placement. The Customer must place orders for products based upon the prices provided by Mainz Stainless for stocks of the products on its Website (the ‘Products’) or Mainz Stainless’ price catalogue.  An order may be placed via email and in accordance with the electronic procedures specified on the Website.

(2) Contract. A contract comes into existence once written acceptance of a written or verbal order (the ‘Order’) from the Customer has been made by an authorised employee of Mainz Stainless. The place of the contract is the place where the Order is accepted by Mainz Stainless. Any Order not accepted by Mainz Stainless will be regarded as having been refused by Mainz Stainless. The Customer may not alter or modify the Order once the Order is accepted by Mainz Stainless without the written consent of an authorised employee of Mainz Stainless. The placement of an Order by the Customer and Mainz Stainless’ constitutes acceptance of these Terms of Trade.

(3) Terms. The Customer must make payment for the Products required before any agreed manufacture of or dispatch of Products unless the Customer holds a credit account with Mainz Stainless and in accordance with a credit application agreement between Mainz Stainless and the Customer.

(4) Quotations. All quoted prices on the Website or Mainz Stainless’ price catalogue are subject to change or withdrawal at any time prior to acceptance of an Order by Mainz Stainless. Mainz Stainless reserves the right to amend the price of the undelivered portion of the Products at any time prior to its acceptance of an Order by changing the price for a product on its Website. All quotations given by Mainz Stainless in writing to a Customer are valid for a maximum period of thirty (30) days from the date of the quotation unless express notice is otherwise given by Mainz Stainless.

(5) Invoicing and Payment. Mainz Stainless may issue an invoice to the Customer. The Customer must pay the purchase price on the invoice for the Products without any delay, counter-claim, abatement, deduction or set-off prior to delivery of the Products by Mainz Stainless to the Customer. Mainz Stainless shall be entitled to retain the Products until full payment for the Products has been received.

(6) Prices. The price payable for the Products ordered will be the price specified in Mainz Stainless’ price catalogue or on the Website at the time the Order is placed. All prices for the Products shall be in AU$. Mainz Stainless reserves the right to vary its prices in its price catalogue or on the Website without notice. Special prices on bulk items are available on request and will be at the sole discretion of Mainz Stainless. Prices are exclusive of Products and Services Tax (GST). Customers are liable to pay GST on all items, and will be charged at the applicable rate.  Mainz Stainless reserves the right to refuse large quantity Orders.

(7) Cancellation. An accepted Order cannot be cancelled without the prior written consent of Mainz Stainless.  Where an Order is cancelled, the Customer indemnifies Mainz Stainless against any losses incurred by Mainz Stainless as a result of the cancellation, including, but not limited to, loss of profit from other Orders foregone as a result of the scheduling of the Order which has been cancelled.

(8) Additional Charges. Mainz Stainless may require the Customer to pay additional charges for costs incurred by Mainz Stainless as a result of reliance on inadequate or incorrect information provided by the Customer. The imposition of additional charges may also occur as a result of cancellation by the Customer of an Order where cancellation results in loss by Mainz Stainless.



(1) Mainz Stainless will use its best endeavours to deliver the Products in Australia within 30 days of acceptance of an Order and full payment for the Products.

(2) At the sole discretion of Mainz Stainless, delivery of the Products will take place when:

(a) the Customer or the Customer’s nominated carrier (as agent for the Customer) takes possession of the Products at Mainz Stainless’ address; or

(b) Mainz Stainless or Mainz Stainless’ nominated carrier delivers the Products to the Customer’s address.               

(3) The Customer is responsible for the cost of delivery which is in addition to payment for the Products.

(4) The Customer must make all arrangements necessary to take delivery of the Products otherwise Mainz Stainless will be entitled to charge a reasonable fee in the event that redelivery is required.

(5) Delivery to a third party nominated by the Customer is deemed to be delivery to the Customer.

(6) Any date for delivery given by Mainz Stainless is an estimate only and Mainz Stainless will not be held liable financially or otherwise for failure to deliver on or before the quoted date.

(7) Mainz Stainless may in its absolute discretion refuse to provide or delivery Products where:

(a) payment for products Ordered by the Customer have not been paid on the due date for payment;

(b) Products are unavailable due to force majeure;

(c) credit limits cannot be agreed upon or have been exceeded; or

(d) payment for Products previously supplied to the Customer has not been received by Mainz Stainless in accordance with its payment terms.



The Customer shall inspect the Products upon receipt at its business premises and shall within three working days after receipt notify Mainz Stainless of any discrepancies or other abnormalities it wishes to make a claim for in the absence of which the Customer shall be deemed to have accepted the Products.



(1) The Customer is entitled to return a faulty Product. Mainz Stainless can choose a refund or exchange if a Product has a major fault. If the fault is minor, Mainz Stainless may elect to give the Customer a free repair instead of a replacement or refund.

(2) In the event of incorrectly supplied Products, Mainz Stainless will replace the Products supplied with the Products ordered. Where the correct Products are unable to be supplied Mainz Stainless will reimburse the Customer for the cost of the incorrectly supplied Products.

(3) You are responsible for returning the Product to Mainz Stainless. Products will only be accepted for credit if returned within 45 days of date of delivery and must be accompanied by a request for credit quoting the original invoice and/or delivery docket number, the purchase Order number, date and reason for return.

(4) Prior notification of the return of Products is required, at which point a returns and claims number will be allocated which must be quoted at the time of the return. The acceptance of such Products does not imply an agreement to issue a credit note. Products are subject to inspection and approval and may attract a 10%  handling and restocking charge. Freight will be at the expense of the Customer unless the Products were supplied incorrectly.

(5) No credit will be allowed for:

(a) Products outside of our normal stock range which have been specially sourced at the Customer's request.

(b) Products which have been specially manufactured or cut to the specifications of the Customer.

(c) Products which have been used, modified, or damaged.

(d)  Products with an alleged deficiency or discrepancy where the Customer has failed to open and check all items supplied within 14 days of delivery and report such a claim to Mainz Stainless within 14 days.



(1) Ownership and title in the Products shall not pass to the Customer until the Customer has paid for the Products in full in accordance with this Agreement.

(2) Notwithstanding that risk in the Products shall pass to the Customer as provided in paragraph 6, title to the Products shall remain with Mainz Stainless until all monies owing by the Customer to Mainz Stainless have been paid in full.

(3) Where Products are supplied by Mainz Stainless to the Customer without payment in full of all moneys payable in respect of the Products provided by Mainz Stainless, the Customer:

(a) is a bailee of the Products until property in them passes to the Customer;

(b) irrevocably appoints Mainz Stainless its attorney to do all acts and things necessary to ensure the retention of title to Products including the registration of any security interest in favour of Mainz Stainless with respect to the Products under applicable law;

(c) must be able upon demand by Mainz Stainless to separate and identify as belonging to Mainz Stainless the Products supplied by Mainz Stainless from other Products which are held by the Customer;

(d) must not allow any person to have or acquire any security interest in the Products;

(e) agrees that Mainz Stainless may repossess the Products if payment is not made within 14 days (or such longer time as the  Mainz Stainless may, in its complete discretion, approve in writing) of the supply of the Products; and

(f) grants an irrevocable licence to Mainz Stainless or its agent to enter the Customer’s premises or premises under its control in Order to recover possession of Products pursuant to this paragraph.

(4) Notwithstanding paragraph 7(3) the Customer may transfer, sell or dispose of Products to a third party in the ordinary course of business.





(1) The Customer agrees that all right, title and interest in copyright, trade marks, database rights, patent rights, design rights and domain names relating to this Website or its Products or services are the property of, or vest on creation in, Mainz Stainless or their respective owners.

(2) The Customer must not use or infringe any intellectual property rights including any confidential information or trade secrets without the written consent of Mainz Stainless or the respective owner of the intellectual property

(3) All intellectual property rights in respect of the Products remain Mainz Stainless’ property and the Customer may not use, reverse engineer, interfere with or alter them in any way.



The Customer will indemnify Mainz Stainless against and agrees to reimburse if for any expenses it may incur in recovering or attempting to recover payment from the Customer for any amount which may from time to time be overdue. These costs include legal court, solicitors, debt collections agency commissions and fees.



(1) If the purchaser is defined as a consumer under the Australian Consumer Law, Mainz Stainless provides the consumer guarantees to the purchaser as set out in the Australian Consumer Law.  Consumer Guarantees under the Australian Consumer Law cannot be excluded but all other warranties, express or implied, are hereby excluded.

(2) For a product supplied by Mainz Stainless, a consumer is entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. A consumer is also entitled to have the product repaired or replaced if it is not of acceptable quality and the failure is not a major failure.

(3) To the extent permitted by law, Mainz Stainless is not liable for:

(a) damage to a product it has supplied arising from external causes outside its control;

(b) normal wear and tear;

(c) deterioration or faults caused by or contributed to by the consumer, a third party or otherwise if a product has been used in a manner not in accordance with its function or design or otherwise misused, not installed in a proper manner, not maintained in accordance with the requirement of the product or due to, mechanical damage, incorrect maintenance, accidents or other adverse events not caused by the negligence or omission of Mainz Stainless and its employees or agents;

(d) subject to the rights of consumers under a law which cannot be limited, the liability of Mainz Stainless will be limited, at its option, to:

(i) the replacement of a defective product or the supply of an equivalent product;

(ii) the repair of a defective product; or

(iii) payment for the replacement or repair of a defective product.

(4) Subject to the rights of consumers under a law which cannot be limited:

(a) the total liability of Mainz Stainless to a purchaser for a product will not exceed the invoice price of the product to the purchaser;

(b) Mainz Stainless will not be responsible for the consequence of any representation made or advice given by its employees, agents or subcontractors in connection with the design, installation or use of a product and the purchaser agrees that all such advice is accepted by the purchaser entirely at its risk

(c) Mainz Stainless is not liable to the purchaser or anyone else in connection with a product or the supply of a product including without limitation for:

(i) any losses, costs, damages, expenses, claims, demands, actions, proceedings (including without limitation for damage to the product or injury to any person) arising from:

(i) delivery, loading or unloading of a product;

(ii) a failure to deliver or delay in delivering a product;

(iii) a failure to install a product in accordance with recommended fixing procedures by any person;

(iv) the removal of a defective product or the supply of a replacement product;

(d) any direct, indirect or consequential loss or damage, any loss of actual or anticipated profit or goodwill or other economic loss; and

(e) any claim, action or proceeding by a third party against the purchaser or any loss suffered by the purchaser as a result.

(f) The terms of the preceding clause apply unless the purchaser is a consumer and such loss or damage arises from the negligence or wilful misconduct of Mainz Stainless or any of its officers, employees or agents.

(g) Purchasers are responsible for:

(i) deciding if a product is suitable for a particular purpose;

(ii) supply of correct product description or specifications to Mainz Stainless;

(iii) compliance with all building, engineering and safety standards relating to the use of a product. 

subject always to the provisions of the Australian Consumer Law (to the extent to which it applies).



(1) The Customer agrees that the Supplier may at any time appoint or engage an agent to perform an obligation of the Supplier arising out of or pursuant to these Terms of Trade.

(2) The Supplier has the right to assign and transfer to any person all or any of its title, estate, interest, benefit, rights, duties and obligations arising in, under or from these Terms of Trade provided that the assignee agrees to assume all duties and obligations of the Supplier owed to the Customer under these Terms of Trade.



(1) If a dispute arises between the Customer and Mainz Stainless, the following procedure applies:

(a) a party may give another party a notice of the dispute and the dispute must be dealt with in accordance with the procedure set out in this paragraph;

(b) a party must not commence legal proceedings (except proceedings seeking interlocutory relief) in respect of a dispute unless the dispute has been referred for resolution in accordance with this paragraph

(c) a party must not oppose any application for a stay of any legal proceedings that may be issued in respect of a dispute pending the completion or termination of the procedure set out in this paragraph

(2) If a dispute is notified, the dispute must immediately be referred to the parties’ respective senior management.  Those representatives must endeavor to resolve the dispute as soon as possible and in any event within 5 Business Days (or other period as agreed).

(3) Unless otherwise agreed by the parties, any dispute that cannot be settled by negotiation between the parties or their representatives the parties expressly agree to endeavor to settle the dispute by mediation administered by the Australian Commercial Disputes Centre (“ACDC”) before having recourse to arbitration or litigation. The mediation must be conducted in accordance with the ACDC Guidelines for Commercial Mediation which is operating at the time the matter is referred to ACDC. The Guidelines set out the procedures to be adopted, the process of selection of the mediator and the costs involved. The terms of the Guidelines are incorporated into these Terms of Trade. This paragraph survives termination of these Terms of Trade.

(4) Notwithstanding the existence of a dispute (including the referral of the dispute to mediation), each party must continue to perform its obligations under these Terms of Trade.

(5) The parties must hold confidential (unless otherwise required by law or at the direction of a Court of competent jurisdiction) all information relating to the subject matter of the dispute that is disclosed during or for the purposes of dispute resolution.  The parties acknowledge that the purpose of any exchange of information or documents or the making of any offer of settlement pursuant to this procedure is to attempt to settle the dispute between the parties. No party may use any information or documents obtained through the dispute resolution process for any purpose other than an attempt to settle the dispute between the parties.



(1) These Terms of Trade are governed by the laws of the State of Western Australia and each party irrevocably submits to the non‑exclusive jurisdiction of the Courts of such State.

(2) These Terms of Trade supersede all oral and written negotiations and communications by and on behalf of either of the parties.

(3) In entering into these Terms of Trade, the Customer has not relied on any warranty, representation or statement, whether oral or written, made by the Supplier or any of its employees or agents relating to or in connection with the subject matter of these Terms of Trade.

(4) If any provision of these Terms of Trade at any time is or becomes void, voidable or unenforceable, the remaining provisions will continue to have full force and effect.

(5) A party’s failure or delay to exercise a power or right does not operate as a waiver of that power or right

(6) A notice or other communication required or permitted to be given by one party to another must be in writing to the address shown in the Order or on a quote (or as varied pursuant to this paragraph) and delivered personally, sent by prepaid mail to the address of the addressee, sent by facsimile transmission to the facsimile number of the addressee, with acknowledgement of receipt from the facsimile machine of the addressee or sent by email to the email address of the addressee with acknowledgment of delivery.

(7) A notice or other communication is taken to have been given (unless otherwise proved) if mailed, on the second Business Day after posting; or if sent by facsimile or email before 4.00 pm one Business Day at the place of receipt, on the day it is sent and otherwise on the next Business Day at the place of receipt.

(8) A party may only change its postal or email address or facsimile number for service by giving notice of that change in writing to the other party.